FAQ

Frequently Asked Questions (FAQs)

High End by Waniya Aly

1. What products are available at High End by Waniya Aly?

We offer a curated collection of premium makeup essentials, featuring products for the face, eyes, lips, and more — all designed to deliver exceptional results with luxurious quality.

2. How do I place an order?

To place an order, simply add your selected products to your cart and proceed to checkout. Follow the easy steps to securely complete your purchase.

3. What payment methods do you accept?

We accept major credit and debit cards, bank transfers, and digital wallet payments, all processed securely through our trusted payment gateway partners.

4. How long does delivery take?

Orders are typically processed within 1–2 working days and delivered within 3–5 working days, depending on your location. You will receive an email with tracking details once your order has been shipped.

5. How can I track my order?

After your order has been dispatched, a tracking link will be sent to your registered email address so you can monitor your delivery in real time.

6. What is your Return and Refund Policy?

We accept returns and exchanges within 7 days of receiving your order, provided the items are unused, unopened, and in original packaging. Refunds are processed after inspection of the returned product. Please refer to our Returns & Refunds Policy for complete information.

7. Are your products authentic?

Absolutely. Every product sold at High End by Waniya Aly is 100% authentic, sourced directly from authorized distributors and trusted suppliers.

8. How do I contact customer service?

For any queries or assistance, you can reach us at waniyaaly@gmail.com or call us at +92 3313486767 during our operational hours: Monday to Saturday, 11:00 AM – 7:00 PM.

9. Do you offer international shipping?

Currently, High End by Waniya Aly ships exclusively within Pakistan. We are working towards offering international shipping in the future.

Need Further Assistance?

Our customer support team is always ready to help. Contact us anytime, and we’ll be happy to assist you.